At Families Thru Surrogacy, we understand the importance of timely and secure delivery of materials, resources, and documentation related to your surrogacy journey. Our Shipping & Delivery Policy outlines how we handle the shipment of products and documents to ensure they arrive safely and on time.

1. Shipping Methods and Options

Families Thru Surrogacy offers a variety of shipping options to accommodate your needs. We provide both standard and express shipping to most regions worldwide.

• Standard Shipping: Delivery within 5-10 business days depending on your location.
• Express Shipping: Delivery within 2-5 business days for urgent or time-sensitive documents.

2. Order Processing

Orders are processed and dispatched within 1-2 business days of receipt. If you place an order on a weekend or public holiday, processing will begin the next business day. You will receive an email confirmation when your order has been dispatched, including tracking information for your shipment.

3. Shipping Costs

Shipping fees vary based on destination, package weight, and the chosen shipping method. All shipping costs will be clearly displayed during checkout before you finalize your order. For larger shipments or specialized deliveries, custom rates may apply.

• Domestic Shipping: Competitive rates for local deliveries.
• International Shipping: International deliveries are available, with fees calculated based on your location.

4. Tracking Your Shipment

For added peace of mind, Families Thru Surrogacy provides tracking on all shipments. You will receive a tracking number once your order has been dispatched. You can use this number to monitor the progress of your shipment through our carrier’s tracking system.

5. Delivery Timeframes

Delivery times are estimated based on the shipping method and location. Please note that these are estimates, and delivery times may be affected by external factors such as customs delays, holiday schedules, or unforeseen disruptions.

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days

For international orders, delivery times may vary depending on customs procedures and local postal services.

6. International Shipping & Customs

Families Thru Surrogacy ships internationally to many countries. However, international orders may be subject to import duties, taxes, and customs fees based on your country’s regulations. Any additional charges for customs clearance must be borne by the recipient.

Please be aware that customs policies vary widely between countries. We recommend contacting your local customs office for more information on potential fees and regulations.

7. Delivery Address

Please ensure that your shipping address is accurate and complete at the time of ordering. Families Thru Surrogacy is not responsible for packages lost or delayed due to incorrect or incomplete addresses. If you need to update your delivery address after placing an order, please contact us immediately, and we will do our best to accommodate your request before the shipment is dispatched.

8. Lost or Damaged Shipments

If your package is lost or damaged during shipping, please contact Families Thru Surrogacy as soon as possible. We will work with the shipping carrier to resolve the issue and either replace the order or issue a refund. For damaged goods, please provide photos of the damage to expedite the claims process.

9. Returns and Refunds

If you receive an incorrect or defective item, you may request a return or exchange within 14 days of receiving your order. For full details, please refer to our Refund Policy.

10. Customer Support

For any inquiries or concerns regarding your shipment, please contact our Customer Support Team at [email address] or [phone number]. We are here to assist you with any questions about your order or delivery status.